Privacy Policy

Information about privacy and personal information processing

This is a website operated by IBM Marine Services (hereinafter “IBM Marine Services,” “we,” “our,” or “us”). IBM Marine Services is registered in Romania at Str. Pescarilor 34, Constanța 900583, Romania.

IBM Marine Services is committed to protecting your privacy. This Privacy Policy accounts for the Personal Information collected, processed, and used via the ibmmarineservices.ro website (hereinafter “Website”).

By using this Website, you agree to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Policy, where and as permitted by applicable law. If you do not consent to the collection, use, and disclosure of your Personal Information as set forth in this Privacy Policy, please refrain from visiting this Website.

What Personal information we collect

IBM Marine Services collects and processes certain Personal Information from you and your devices.

For the purposes of this Privacy Policy, “Personal Information” means information or data that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular naturally identified or identifiable person, consumer, device, or in some circumstances, household. It does not include de-identified, anonymized, or aggregate information.

On our Website, the Personal Information collected will depend on which of our services you utilize.

If you sign up to receive communications including news, updates, and promotions from IBM Marine Services, we will ask for a first and last name, region (e.g., Americas, Africa, Europe, Middle East, or Asia-Pacific), country, email address, telephone number(s) (optional), and language. We may then request your job title, position level, function, industry sector, and trade information, but you have no obligation to provide us with these further details.

From time to time, we may also collect your Personal Information on landing pages for specific promotions or targeted events. In this case, we will request your first and last name, region, country, email address, and telephone number.

In some of the countries where we operate, it may also be possible to apply for a position of employment via the Website. In this case, we will request standard Personal Information required in order to consider your job application.

For the use of the ibmmarineservices.ro portal, which is accessible through our website, we will collect your email address, first name, last name, telephone number, company name, street, city, country, and (optionally) state/region, postal code, and fax number. Through this portal, you may conduct bookings, request quotes, VGM, and submit shipping instructions. These details may require details such as shipper, consignee, notify parties, invoice company, responsible party, signature, and forwarder which may contain Personal Information.

Through our Website, you may conduct tracking, VSA, ISF, and request shipping schedules. Again, depending on your request, this may include Personal Information.

Should these functions not work, we make “user forms” available, (namely for tracking, searches on schedules, VSA, ISF, bookings, quotes, VGM, and shipping instructions). In this instance, we will request your email address, first name, last name, telephone number, company name, country, and then depending on the form you fill in and the nature of your search, we may additionally request details on the shipper, consignee, notify parties, invoice company, responsible party, signature, and forwarder which may contain Personal Information. When using these user forms, your IP address may be processed by us.

Cookies

Like many other websites, IBM Marine Services and its service providers use cookies to collect information about visitors’ use of the Website. Our Website uses cookies to distinguish you from other users of our Website.

Cookies are small text files assigned to your browser to collect internet log-on and visitor tracking information (including IP address, browsing history, and geolocation data, where and as allowed by applicable law).

The information is used to track visitor use of the Website to compile statistical reports on Website activity. This helps us to provide you with a positive experience when you browse our Website and also allows us to improve our Website. We also may use cookies to provide you with information on products or services that may be of interest to you, where and as allowed by law. You may delete cookie files from the device you use to access our Website at any time by clicking on the Privacy or History tab typically found on the Settings or Options menu in your internet browser. Please note that in a few cases some of our Website features may not function if you remove the cookies from your browser. For detailed information on the cookies we use and the purposes we use them for, you may consult our Cookie policy.

Uses made/Purpose of collection of the personal information

We use the information about you for the following business purposes:

to ensure that content from our Website is presented in the most effective manner for you and your computer;
to notify you about any changes to our Website or services;
to provide you with our services;
to process your requests and inquiries;
to send you communications including news, updates, and promotions at your request;
to process your online job application;
to confirm your identity;
to debug, identify, and repair errors that impair existing intended functionality of the Website;
to comply with legal obligations and respond to court orders;
to prevent or investigate fraud or other unlawful activities, detect security incidents;
to protect the security and integrity of the Website.

Marketing

We will send you relevant updates, news, and promotions about our services via email or SMS, but only if you have previously agreed to receive these communications, which may include marketing communications.

We also like to hear your views to help us improve our Services, so we may contact you with questionnaires. You always have the choice about whether to take part in our questionnaires.

Opting out of Marketing activity

You may choose to unsubscribe at any time from such communications by either clicking the unsubscribe link, or the link to edit your email preferences in the footer of the email you receive, or by following the opt-out options at the end of the SMS you receive.

When an opt-out request is made, your details are marked in our database with an unsubscribe ‘flag’ so that you do not receive further direct marketing from us. If we know your postal address, it will be added to a suppression list to be excluded from any future posted direct marketing. Opt-out requests exclude any non-marketing communications that we deliver (by email, post, phone calls, SMS, or other means) that are related to you as our customer or any other the previous consents that you have signed with us (e.g. Shipping updates, Career updates, Promotional updates…).

Remarketing

Remarketing consists of creating personalized ad campaigns for those users who have already visited our websites or registered our newsletter services by previously consenting this purpose.

We use third-party vendors to design and run advertising campaigns on online platforms. Third-party vendors, including Google, show our ads on sites across the internet by using cookies to generate ads based on your past visits to our Website (Google Analytics). These advertising campaigns may appear on your phone or device to show information about IBM Marine Services’ products and services. You can opt-out of Google’s use of cookies by visiting Google’s Ads Settings.

If you want to permanently opt-out of Google’s or any vendors’ cookies, you will need to modify your preferences in the cookies settings or delete, block, or disable cookies via your web browser settings. Please check out our Cookie Policy for more information.

Social Media

IBM Marine Services may engage with customers or prospective customers through social media channels such as Facebook, YouTube, Instagram, LinkedIn, Twitter, etc., however, no personal information is collected by us through these channels, unless explicit consent is provided by you.

Information we collect from other sources

From time to time, we may obtain information about you from third-party sources and third-party data providers. We make best efforts to ensure such third parties are legally and contractually permitted to disclose such information to us. Examples of the information we receive from other sources include demographic information, device information, location, and online behavioral data (such as information about the use of other websites, page view information, search results, and links). We use this information, alone or in combination with other information (including Personal Information) we collect, to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant updates, news, promotions, features, and services.

WE DO NOT SELL PERSONAL INFORMATION

We will not sell and have not sold within the past 12 months the Personal Information we collect through this Website.

How Personal information is secured and retained

Personal Information will be collected and stored in good faith, in a proportionate manner, for the business purposes indicated above. In order to protect the Personal Information, we have implemented state-of-the-art technical and organizational measures. We will retain your Personal Information for no longer than is necessary to fulfill the business purposes for which it was collected. The precise period will depend on the reason why it was collected.

Those periods are also based on the requirements of applicable data protection laws, applicable legal and regulatory requirements, and periods relating to the commencement of legal actions.

Disclosure of the Information

We may disclose your Personal Information to IBM Marine Services’ agents worldwide or to third parties who act on our behalf, such as our Website analytics provider. This is done in order to process the Personal Information for the business purposes outlined above. Such third parties, or agents, are contractually bound to comply with similar and equally stringent undertakings of privacy, security, and confidentiality.

We may also disclose your Personal Information to a third party if necessary to fulfill a request you have made or a transaction you have initiated, if we are required to do so because of an applicable law, court order, or governmental regulation, or if such disclosure is otherwise necessary to support any criminal or legal investigation or proceeding.

Data transfer abroad

The Personal Information submitted to us may be transferred and processed for the business purposes described above to locations outside the country in which you are viewing this Website. This will definitely include Constanța, Romania, where our headquarters are located. This also potentially includes countries which may not require an adequate level of protection for your Personal Information compared with that provided by your country. By accepting this Privacy Policy, you consent to the transfer as described in this section, where and as permitted by applicable law.

Security and Privacy

IBM Marine Services takes every precaution to protect the confidentiality and security of the Personal Information of Website visitors or registered users by implementing industry-standard security safeguards, such as firewalls, or SSL certification coupled with carefully developed security procedures by our IT department. These measures are designed to protect visitors and registered users’ information from loss, misuse, or unauthorized alteration. Using physical, electronic, and procedural safeguards, we restrict access to Personal Information to employees on a “need-to-know” basis for business purposes.

Links

Our Website may, from time to time, contain links to and from websites of our partners’ networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to the websites. IBM Marine Services does not endorse or make any representations about third-party websites. Any Personal Information you choose to give to unrelated Third Parties is not covered by this Privacy Policy.

Children

We are committed to protecting the privacy of children. Our Website is not designed or intended to attract children under the age of 16. Our Website does not collect Personal Information from any person we actually know is under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that Personal Information from our servers.

DO-NOT-TRACK disclosure and THIRD-PARTY tracking

Certain mechanisms may allow you to send web browser signals, known as “Do Not Track” (“DNT”) signals, indicating your choice to disable tracking on the Website. We do not respond to browser do not track signals at this time. We may not be aware of or able to honor and respond to every such mechanism. More information about “do not track” is available at www.allaboutdnt.org.

Contact

If you wish to exercise the following rights:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to object

Please contact us at the following address:

IBM Marine Services
Str. Pescarilor 34,
Constanța 900583,
Romania

Telephone: +40 728 021 173
Email: chartering@ibmmarineservices.ro

Changes

We may revise this Privacy Policy at any time by amending this page and changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this Privacy Policy, we will notify you by means of a notice on our Website prior to the change becoming effective. By continuing to use the Website after changes are made to this Privacy Policy, you agree to such changes. We encourage you to check this page from time to time to take notice of any changes we make. If you do not accept the terms of this Privacy Policy, we ask that you exit our Website immediately.

The Privacy Policy published on our Website is kept up to date.